When Did the World Change Forever?

I went to Hertz today to rent a car for a few days while my automobile is being serviced. I had to hit more buttons on my cell phone to get service with AAA, which I never got. Nothing is more annoying. All “big pieces of stuff” businesses have turned to robo-dialing to get away from servicing inquiries. Which brings me to the sorest subject in the world for me i.e., technology whose benefits are being overshadowed by the ineptness of the system in place.